AllPhysio Tech Privacy Policy
Last Updated: October 10, 2026
AllPhysio Tech (“AllPhysio”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information and health-related information.
This Privacy Policy explains what information we collect through the AllPhysio Tech website, mobile application, platform, and related services (“Services”), how we collect it, why we use it, when we share it, how long we retain it, and how you can exercise your privacy choices.
Please read this Policy carefully. By using the Services, you acknowledge that you have been given access to this Policy. Where consent is legally required, we will request it separately and will not treat use of the Services alone as a substitute for that consent.
1. Company and Contact Information
Service: AllPhysio Tech Therapy & Rehabilitation
Website: https://allphysio.co/
Email: admin@allphysio.co
Phone: +91 92899 16742
AllPhysio Tech is described as a unit of TISQ Health. Please ensure the legal entity responsible for the app and data processing is accurately identified here before publication.
2. Information We Collect
The information collected depends on the features you use, the information you choose to provide, your device permissions, and the technical services used by the app. We aim to collect only information reasonably necessary for the relevant purpose.
A. Account and Contact Information
We may collect: – Name; – Mobile number and email address; – Date of birth or age, where needed; – Gender, if provided; – Profile photograph, if provided; – Address or location details you enter; – Account identifier and account preferences; and – Emergency contact details, if you choose to provide them.
B. Health and Physiotherapy Information
To support physiotherapy and rehabilitation services, you may provide health-related information such as: – Symptoms, chief complaint, pain score and pain location; – Relevant medical and physiotherapy history; – Diagnosis or clinical impression recorded by an appropriately qualified professional; – Clinical assessment information, including range of motion, muscle strength, balance, gait, posture and functional limitations; – Treatment notes, treatment plans and physiotherapy prescriptions; – Home Exercise Programs, exercise instructions and exercise history; – Exercise adherence and patient-reported progress; – Relevant precautions, contraindications and follow-up or reassessment information; and – Documents or other health information you choose to upload.
This information may be sensitive. It is used for providing and managing the physiotherapy and rehabilitation services you request, and for related care, safety, recordkeeping and operational purposes described in this Policy.
C. Appointment and Service Information
We may collect appointment date and time, selected service, consultation mode (such as home, clinic or online, where available), assigned physiotherapist, appointment status, session details and relevant appointment notes.
D. Payment and Transaction Information
If you make a payment, we may receive transaction details such as the transaction reference, amount, payment date, payment status and refund status. Payments may be handled by a third-party payment provider. We do not intend to store complete card numbers, CVV codes, UPI PINs or banking passwords on AllPhysio Tech servers.
E. Information You Submit
We may collect information you submit through forms, messages, support requests, feedback, exercise tracking, uploaded documents, profile fields or other features.
F. Device and Usage Information
Depending on the app and technologies in use, we may collect technical information such as device type, operating system, app version, browser type, IP address, device or app identifiers, logs, crash reports, network information and feature usage. We use this information for security, troubleshooting, reliability and service improvement. The actual collection must match the technologies enabled in the app.
G. Information from Permissions
If a feature requires access to a device resource such as the camera, photos, microphone or location, the app will request permission where required by the operating system. We will explain the feature-specific purpose in the permission prompt. You can manage permissions through your device settings; denying an optional permission may limit the related feature but should not prevent unrelated app functions.
Do not include a permission or data category in this Policy unless the app actually accesses or collects it.
3. How We Collect Information
We collect information: – Directly from you when you create or update an account, book an appointment, complete a profile, submit health information, make a payment or contact support; – Through your use of app features, where technical collection is enabled; – From the physiotherapist or healthcare professional involved in providing your requested service, where relevant and permitted; and – From payment, hosting, authentication, communications or other service providers as needed to operate the Services.
Where required by law, we will provide notice and obtain consent before collecting or processing personal information.
4. How We Use Information
We may use information to: – Create, authenticate and manage your account; – Provide and coordinate physiotherapy and rehabilitation services; – Connect patients with relevant physiotherapists or healthcare professionals; – Book, confirm, reschedule and manage appointments; – Maintain patient and service records; – Support assessments, treatment plans, prescriptions and Home Exercise Programs; – Provide exercise instructions and track reported adherence or progress; – Facilitate follow-up sessions and generate progress information; – Process payments, refunds and related support requests; – Send appointment reminders, important service messages and security notices; – Respond to questions, complaints and requests; – Maintain app functionality, troubleshoot errors and improve reliability; – Detect, investigate and prevent fraud, misuse and security incidents; and – Meet applicable legal, regulatory, accounting and recordkeeping obligations.
We will not use health information for a purpose unrelated to providing or managing the requested Services unless the use is otherwise permitted by law and, where required, you have given appropriate consent.
5. Health Information and Access
Health and physiotherapy information is made available only to people and service providers who need it for a legitimate purpose related to the Services, subject to applicable law and appropriate access controls.
Patients may be able to view information associated with their own accounts. Physiotherapists or other healthcare professionals may access information relevant to patients they are assigned to treat. Authorized administrative personnel may access information where necessary for support, security, billing, platform administration or other legitimate operational purposes.
AllPhysio Tech does not sell personal health information. Health information is not used for advertising or targeted advertising purposes.
6. How We Share Information
We share information only as necessary to provide the Services, operate the platform, comply with law, protect users and the Services, or for another purpose disclosed to you and permitted by law.
A. Physiotherapists and Healthcare Professionals
Relevant patient, appointment and health information may be shared with the professional responsible for providing the requested service.
B. Service Providers
We may use service providers for hosting and cloud infrastructure, databases, authentication, payment processing, email or SMS delivery, notifications, analytics, video or online consultation functionality, security and technical support. They may process information on our behalf only as necessary to provide their contracted services and subject to applicable confidentiality, security and data-protection requirements.
Before publication, AllPhysio Tech should verify the actual providers and SDKs used by the app and ensure their data practices match this Policy.
C. Related Entities
If a parent, subsidiary or related entity, including TISQ Health where applicable, receives access to personal information, that access will be limited to a disclosed, legitimate purpose and subject to the protections described in this Policy and applicable law. Update this statement if no related entity receives user information.
D. Legal, Safety and Security Reasons
We may disclose information where required by law, legal process or a valid governmental request, or where reasonably necessary to protect the rights, safety, security or property of AllPhysio Tech, users or others, subject to applicable law.
E. Business Transfers
If the business or relevant assets are involved in a merger, acquisition, restructuring or sale, information may be transferred as part of the transaction subject to applicable legal requirements and appropriate safeguards.
We do not permit service providers or other recipients to use personal information for their own unrelated purposes unless that use is separately disclosed and legally permitted.
7. Sale, Advertising and Tracking
AllPhysio Tech does not sell personal information or health information. We do not use health information for advertising or targeted advertising.
If the app uses advertising, analytics or tracking technologies that link data from AllPhysio Tech with data from other companies’ apps or websites, those practices must be accurately disclosed, any required permission must be obtained, and the App Store privacy disclosures must be updated. Do not state that the app does not track users unless this has been verified against all SDKs and integrations.
8. Payments
Payments may be processed by third-party payment service providers under their own terms and privacy policies. AllPhysio Tech may receive transaction references, payment status, amount, date and refund information to reconcile payments and provide support. Do not share your UPI PIN, card PIN or banking password with AllPhysio Tech.
9. Cookies and Website Technologies
The website may use cookies or similar technologies for essential functionality, preferences, security, performance and usage measurement. You may be able to control cookies through your browser settings. Disabling some cookies may affect website functionality.
This section applies to website technologies; mobile app technologies and SDKs should be disclosed separately where their collection differs.
10. Notifications and Communications
We may send appointment confirmations, reminders, treatment-related notifications, exercise reminders, account and security notices, and important service updates. You can manage push notifications through your device settings and may be able to change other preferences within the app. Essential service communications may still be sent where necessary to provide the Services or comply with law.
We will seek consent for promotional communications where required. You may opt out of promotional messages using the method provided in the message or by contacting us.
11. Data Security
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, disclosure, loss, misuse, alteration or destruction. Depending on the systems used, safeguards may include access controls, authentication, role-based permissions, secure infrastructure and encryption where appropriate.
No online service can guarantee absolute security. Please keep your account credentials confidential and contact us promptly if you believe your account or information has been compromised.
12. Role-Based Access
Access may vary by role: – Patient: access to their own profile, appointments and available treatment or progress information; – Physiotherapist/Expert: access to information needed to provide services to assigned patients; and – Authorized Administration: access needed for platform administration, support, security, billing and operations.
We aim to restrict access to authorized people with a legitimate service-related need.
13. Data Retention and Deletion
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing the Services, maintaining accounts and healthcare records, resolving disputes, preventing fraud, meeting legal or regulatory requirements and maintaining required business records.
Retention periods depend on the type of information, the purpose for which it was collected and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it, anonymize it or securely dispose of it, subject to legal and legitimate recordkeeping obligations.
When an account is deleted, we will delete or de-identify associated personal information that we are not legally required or otherwise lawfully permitted to retain. Where information must be retained, we will restrict it to the required purpose and retention period, as appropriate.
14. Your Choices and Privacy Rights
Subject to applicable law, you may request to: – Access personal information associated with you; – Correct or update inaccurate information; – Delete your account and eligible associated information; – Withdraw consent where processing is based on consent; – Ask questions about how your information is processed; or – Raise a privacy concern or complaint.
You can update certain account details through the app where those controls are available. You can manage device permissions through your device settings. Withdrawing a permission or consent may affect a feature that relies on it, but should not affect unrelated functionality.
To submit a privacy request, contact admin@allphysio.co. We may need to verify your identity before acting on a request. Some requests may be limited where retention or processing is required by law or necessary for legitimate recordkeeping, security or dispute resolution.
15. Account Deletion
If you can create an AllPhysio Tech account, the app must provide an easy-to-find way to initiate deletion within the app, normally under Profile or Settings → Delete Account. An email-only deletion process may not satisfy Apple’s requirements for ordinary apps that support account creation.
When you submit a deletion request, we will explain any confirmation steps and, where deletion is not immediate, provide information about the expected processing time. We will delete the account and associated personal information that we are not legally required to retain. If specific records must be retained under applicable law, we will retain only what is required for the required period.
If you need help with a request, contact admin@allphysio.co. This contact is supplementary and does not replace the in-app account-deletion feature where Apple requires it.
If the app offers subscriptions or recurring payments, account deletion may not automatically cancel billing managed by a third-party platform. The app should clearly explain how to manage or cancel such billing before deletion is completed.
16. Children’s Privacy
AllPhysio Tech is not primarily designed for children under 13. Where a child uses the Services, a parent or legal guardian should be involved where required by law. We do not knowingly collect children’s personal information without appropriate authorization where required by applicable law. If you believe a child has provided information improperly, contact admin@allphysio.co so we can review the request and take appropriate action.
The app’s actual age rating, intended audience and collection of children’s data must be reflected accurately in App Store Connect and this Policy.
17. Third-Party Services and External Links
The Services may link to third-party websites or use third-party services for payments, hosting, authentication, analytics, communication or online consultations. Those providers may have their own privacy policies and terms. We are not responsible for the independent privacy practices of external websites. Review their policies when you use their services.
Any third party receiving personal information from AllPhysio Tech on our behalf must be subject to appropriate data-protection obligations and provide protection consistent with this Policy and applicable law.
18. International Processing
Depending on the hosting infrastructure and service providers actually used, information may be processed or stored outside your state or country. Where this occurs, we will take steps required by applicable law to protect the information and support lawful transfers.
19. Changes to This Policy
We may update this Policy to reflect changes to the Services, technology, data practices or applicable law. We will update the “Last Updated” date and, where required, provide notice through the app, website, email or another appropriate method. Material changes requiring consent will be handled in accordance with applicable law.
20. Contact and Complaints
For questions, requests or complaints about this Policy or your personal information, contact:
AllPhysio Tech
Email: admin@allphysio.co
Phone: +91 92899 16742
Website: https://allphysio.co/
Please include enough information for us to understand and respond to your request. Do not send unnecessary sensitive medical information by email.
21. Consent and Use of the Services
This Policy describes our privacy practices. Where applicable law or the app’s features require consent, we will request it separately and provide a way to withdraw it. Your use of the Services does not override any rights you may have under applicable law.
AllPhysio Tech Therapy & Rehabilitation
A unit of TISQ Health, subject to verification of the responsible legal entity.
© 2026 AllPhysio Tech. All rights reserved.
